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Great article! It seems to cover most there is about community managers!

I recently started to work as a community manager for my internship at a small game company in the Netherlands. I would love to get some tips on where to find people who might be interested in following our company, so that we can start growing a small audience!

If anyone has some tips, or if you would just like to chat about experiences, please contact me! :)

I have to admit that this list reads almost more like a pure marketing list than a community list.
Let's take this list and have the comm mgr reporting into support: Then the items become: engaged members, questions answered, tips and trick proposed, KB articles read and added and so on.
If it is in engineering? Ideas contributed, adoption of new features, feature discussions, submitted enhancements?

As with nearly everything, the KPIs reflect the direct managers measurement factors. Marketing is only one place community can live, and these KPIs align to those. Just don't forget to reflect back to what the needed results are.

Thanks, that's a great suggestion!

Good article, but felt it was missing the "other half" of responding to constructive criticism. With no response to "good" criticism, it's too easy to rationalize (from a customer-in-a-hurry perspective) that the wording of criticism is irrelevant so long as it gets the point across.