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Does Net Promoter Score Really Measure Customer satisfaction?

SystemSystem admin
edited August 2016 in Blog Comments

imageDoes Net Promoter Score Really Measure Customer satisfaction?

One of the more common use cases for our community platform is self-service customer support . It’s a form of customer service that is an effective way to help the customer on service issues using the power of community and the knowledgebase. According to Forrester, 72% of customers prefer self-service to resolve their support issues Read more...

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