Does Net Promoter Score Really Measure Customer satisfaction?
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Does Net Promoter Score Really Measure Customer satisfaction?
One of the more common use cases for our community platform is self-service customer support . It’s a form of customer service that is an effective way to help the customer on service issues using the power of community and the knowledgebase. According to Forrester, 72% of customers prefer self-service to resolve their support issues Read more...
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