Everyone is a critic, and if you have a customer community that can be terrifying. How much is too much? How should you communicate with your critics?
Read the full story here
Good article, but felt it was missing the "other half" of responding to constructive criticism. With no response to "good" criticism, it's too easy to rationalize (from a customer-in-a-hurry perspective) that the wording of criticism is irrelevant so long as it gets the point across.
Thanks, that's a great suggestion!