The Role of Criticism in Customer Communities

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System
System admin
edited December 2015 in Blog Comments

imageThe Role of Criticism in Customer Communities

Everyone is a critic, and if you have a customer community that can be terrifying. How much is too much? How should you communicate with your critics?

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Comments

  • TaCktiX
    TaCktiX Member ✭
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    Good article, but felt it was missing the "other half" of responding to constructive criticism. With no response to "good" criticism, it's too easy to rationalize (from a customer-in-a-hurry perspective) that the wording of criticism is irrelevant so long as it gets the point across.

  • Patrick
    Patrick Administrator admin
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    Thanks, that's a great suggestion!

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